Air Serbia terminal at JFK airport: a tourist guide


Of all the Yugoslav states, Serbia is the one with direct ties to the United States of America. It is impressive how well a small airline like Air Serbia provides full service to the United States. Passengers enjoy a pleasant business class flight from Air Serbia to John F. Kennedy International Airport in New York.

Air Serbia uses Terminal 1 for its arrival and departure flights at JFK Airport. Air Serbia JFK Terminal 1 accommodates Air Serbia’s unique Airbus A330-200 YU-ARA for take-off and landing from / to Belgrade Airport. Air Serbia had been operating flights from Terminal 4 since 2016 before moving to Terminal 1 for the first time in nearly 50 years of intermittent operations in June this year.

Move from Terminal 4 to Terminal 1

Air Serbia’s move to Terminal 1 is the result of a major redevelopment project aimed at making Terminal 1 at JFK Airport four times the size of its current state and providing many benefits to passengers. The most modern terminal at JFK Airport, the new Terminal 1, includes the area of ​​the current Terminals 1 and 2 and the old Terminal 3 after the planned reconstruction, making it the most spacious terminal. Air Serbia has joined the headquarters of major international airlines such as Air France, Turkish Airlines, Lufthansa, Korean Air, etc., at Terminal 1 to provide more space and small crowds for passengers arriving at JFK Airport . In all of New York and the surrounding areas, Terminal 1 will represent the greatest luxury as it is the largest investment project in JFK history.

Photo from

On June 23, 2016, direct Belgrade-New York flights resumed after a break of almost a quarter of a century. Air Serbia is a major airline with the highest passenger load factor on flights to Big Apple in September 2020.

Although Terminal 1 is a consortium of large carriers, a small carrier like Air Serbia also serves this terminal to complete international arrival and departure formalities.

Facilities and amenities at Air Serbia JFK Terminal 1

The facilities and amenities at this terminal include:

  • ATM, banks and currency exchange

Passengers requiring monetary transactions can access ATMs in pre-security areas as well as post-security areas. There is also a bureau de change in the pre-security and post-security areas.

Lufthansa Business Lounge, Primeclass Lounge, Korean Air KAL First Class Lounge, Lufthansa Senator Lounge, Casa Alitalia New York, Air France / KLM Lounge are located in Terminal 1.

Terminal 1 has a wide range of retail stores, international duty free shops and newsstands. The concessions of luxury brands such as Bvlgari, Hermes, Cartier are located after the security check of Terminal 1, and newsstands are available before and after the security check.

  • Restaurants, food and cafes

Air Serbia’s JFK terminal offers the best selection of restaurants that live up to New York’s gastronomic reputation before safety. Starbucks, Dunkin, McDonald’s, Taco John’s, Jikji Café, Pza, Work & Roll, etc., are some famous brands present at this terminal which offer several fast food and casual restaurants for passengers in a hurry.

JFK Airport is one of the most pet friendly airports, with seven pet relief areas for quick and easy access. Terminal 1 has a pet rescue area before security and outside the arrivals area.

The private care station welcomes parents with babies to make it easier for them to move around and leave them little space.

Baggage storage service is limited at JFK Airport for security reasons. However, for those with a long layover arriving and departing from JFK Airport, there is a baggage storage service located near Alitalia and Olympic Airlines in the arrivals area of ​​Terminal 1.

Charging stations

At gates 5, 7, 8, Reception center outside the arrival area of ​​terminal JFK 1, charging stations are available.

Terminal 1 on the departures level is organizing COVID-19 tests for airport employees and passengers. Air Train System connects all terminals at JFK Airport to its network which operates every 2 to 5 minutes. Air Serbia passengers can connect to hotel shuttles, parking lots and car rental facilities using Air Train, which is open 24/7. JFK Terminal 1 is equipped to accommodate wide-body aircraft such as Airbus A380s and superjumbos.

Check-in service at Air Serbia JFK terminal

It is not news that Air Serbia is offering passengers world class flight services to make their flight hassle free. Air Serbia opens check-in counters 4 hours before departure for smooth passenger check-in. Previously, it shared check-in counters with Etihad in first class at Terminal 4, as the airline is now part of Etihad Airways. Online check-in is available to speed up the check-in process, select the seat and print the boarding pass for Air Serbia flights to / from JFK.

Air Serbia JFK’s customer service encompasses a high level of professionalism, competence and convenience for passengers with courtesy and promptness. Some of the customer service plans applicable to flight to and from the United States include lowest fare, baggage delivery, refunds, overbooking, suspension of reservation, travel itinerary changes , handling of passenger complaints, special handling of passengers, etc.

Air Serbia JFK Lounge

In Belgrade, Air Serbia business passengers have access to the Air Serbia Premium lounge while at JFK airport they use the Priority Pass lounge, the Primeclass lounge, which is located just at the tarmac level near Door. Eligible passengers can relax in a bright and lively space before the flight. The dining room is furnished with a number of tables as well as sumptuous dishes to spread out on. A large selection of coffees, juices and other soft drinks, bread, croissants, rolls, etc., are available to provide culinary pleasure and a good time to every guest.

New Terminal 1 at John F. Kennedy International Airport

The new Terminal 1, which will be located south of JFK Airport, will gradually open throughout 2025 and is being set up to transform existing assets into modern gateways. The new 2.9 million square foot, $ 7 billion Terminal 1 will have 23 international gates, 22 of which can handle wide-body jets, and 1 is a narrow-body door. It will feature state-of-the-art digital technology, a modernized check-in, security and baggage claim area, capable of accommodating more than 15 million passengers.

Currently, the arrival level of Terminal 1 includes the baggage claim area, immigration counters, access to ground transportation and other facilities. The departure level includes check-in counters, security checkpoints, business class lounges, duty-free shops, cafes and boarding gates.

Air Serbia JFK during the pandemic period

Air Serbia has performed exceptionally well on the Belgrade Nikola Tesla-New York JFK route during the pandemic period. The flights were so successful in October last year that the Serbian national airline increased capacity on its flagship route to a total of 34 flights. As of October 2019, the Serbian national airline had operated ten fewer flights, or 24 flights on the same route.

The Air Serbia JFK terminal saw a significant increase in frequencies despite long travel restrictions, as neither Serbia nor the United States of America maintained a very restrictive border policy towards each other. The obvious popularity of its only long-haul route has resulted in significant flight operations and the management of complex aviation activities. Air Serbia’s JFK terminal serves the airline’s only long-haul passenger route, acting as a feeder for its regional network offering regular direct flights over the Atlantic.

For Serbia and all of South Eastern Europe, the United States is an important market for air transport due to high demand. The long-haul route and operation of Air Serbia’s wide-body aircraft are giving a huge boost to the flow of travel, trade and tourism between the two countries, with Serbia becoming a popular holiday destination for American vacationers. There are over 200,000 people of Serbian origin in the United States who benefit from the reach of the network from Belgrade to New York. Air Serbia is an important airline for JFK Airport in terms of load factor. Meanwhile, the flight to New York JFK represents punctuality performance, viability of the regional network and a strong route from Air Serbia.

The Airbus A330 plane wearing the airline’s bright colors and the double-headed eagle imprinted on its spoiler connects Serbia and the United States to a non-stop air service operated by Serbia. The A330-200 aircraft has a total capacity of 254 seats, with an endless in-flight entertainment system and fully reclining seats, etc.

Air Serbia offers various popular flight routes from JFK Airport. They include Zurich (ZRH), Sheremetyevo Airport (SVO), Podgorica Airport (TGD), Sofia (SOF), Malpensa Airport (MXP), London Heathrow (LHR), Amsterdam (AMS), Bucharest (OTP) and Barcelona (BCN), etc.

About Air Serbia

Serbia’s national airline, Air Serbia, is headquartered in Belgrade and was founded on June 17, 1927. Operating a fleet of 17 Airbus and ATR aircraft, the airline serves the extensive network of more than 60 destinations and has access to more than 400 destinations through the Etihad Airways Partners alliance. Owned by the Government of Serbia, this airline currently only offers long-haul flights between Belgrade and New York with scheduled direct flights from Air Serbia to Beijing, China.


Comments are closed.